After logging on to the SAS® Warranty Analysis rich client, you see the following error:

An unknown error occurred while attempting to log into the Warranty application.
Please contact your system administrator.

The log for the SAS® Analytics Platform server will contain a stack trace similar to this one:

Retrieved 0 WarrantyDataSelection objects to set for read access in mirror.
2011-01-27 01:51:05,107 [Metadata - TaskInter] ERROR com.sas.analytics.mfg.warranty.queue.JobManager - Error during task (1):com.sas.analytics.mfg.warranty.queue.client.QueuingException: 
Failed to retrieve a list of metadata objects of type [WarrantyDataSelection]
at com.sas.analytics.mfg.warranty.core.security.TaskUpdateReadPrivsInMetadataMirrorForUserByContentType.execute
(TaskUpdateReadPrivsInMetadataMirrorForUserByContentType.java:72)

The problem is that the code does not correctly handle the case of zero metadata objects.

Click the Hot Fix tab in this note to access the hot fix for this issue.

Operating System and Release Information

Product Family	Product	System	Product Release		SAS Release
			Reported	Fixed*	Reported	Fixed*
SAS System	SAS Warranty Analysis	Microsoft Windows Server 2003 for x64	4.3	4.31	9.2 TS2M3	9.3 TS1M0
		Microsoft Windows Server 2003 Enterprise Edition	4.3	4.31	9.2 TS2M3	9.3 TS1M0
		Microsoft Windows Server 2003 Standard Edition	4.3	4.31	9.2 TS2M3	9.3 TS1M0
		Microsoft Windows Server 2008	4.3	4.31	9.2 TS2M3	9.3 TS1M0
		Microsoft Windows Server 2008 for x64	4.3	4.31	9.2 TS2M3	9.3 TS1M0
		64-bit Enabled AIX	4.3	4.31	9.2 TS2M3	9.3 TS1M0
		64-bit Enabled Solaris	4.3	4.31	9.2 TS2M3	9.3 TS1M0
		HP-UX IPF	4.3	4.31	9.2 TS2M3	9.3 TS1M0
		Linux for x64	4.3	4.31	9.2 TS2M3	9.3 TS1M0
		Microsoft Windows Server 2003 Datacenter Edition	4.3	4.31	9.2 TS2M3	9.3 TS1M0

* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.

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A fix for this issue for SAS Warranty Analysis 4.3 is available at:

http://ftp.sas.com/techsup/download/hotfix/HF2/D64.html#42307

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Logging on to the SAS® Warranty Analysis rich client fails. The message "An unknown error occurred while attempting to log into the Warranty application" is displayed.

Type:	Problem Note
Priority:	alert

Date Modified:	2011-05-27 09:57:39
Date Created:	2011-02-04 16:30:40